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our corporate philosophy

we became property managers by necessity


As long-time owners of different hotel properties around the country, we at Terrapin Management were constantly challenged by the difficulties involved in finding a company that was able to best represent our interests on the ground. We found that we were constantly forced to divert resources to manage things ourselves so we ultimately decided to create a series of owner-centric systems designed to manage our diverse portfolio in a way that maximized efficiency and profitability while accounting for each property’s unique attributes.

When you hire Terrapin, you engage a company that thinks the same way you do. We understand your priorities and concerns and are able to protect your interests. More importantly, we place your interests on par with our own, giving your property the same attention that we give each of our own.
 

Please contact us for more information related to our annual management fee structure.

 
 
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FINANCIAL PERFORMANCE

We employ a series of financial management and reporting tools that allows us to track all income and expense categories of every property. We meticulously review the income statements every month and report out all variances and how we will correct them. We use the power of the M3 accounting system, which we’ve found to be the most efficient way to monitor and manage all aspects of financial operations, including payables, receivables, margins, and cash flow.


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SALES & MARKETING

We have experience in marketing across a range of media, including search engine optimization and pay-per-click campaign management, using a suite of tools to precisely track ROI for every marketing dollar spent. We also employ extensive tools designed to maximize revenue per booking. To ensure marketing plans translate into sales, we’ve developed a system that gives on-site sales teams the freedom to proactively pursue leads and book business. By sending them out into the field, we extend reach and expand your property’s revenue base.


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GUEST SERVICES

Exceeding guest expectations is integral to what we do. To help maximize repeat business and profitability, we constantly survey and evaluate guest satisfaction results at each property, and continually create action plans to ensure we are doing everything possible to provide an experience guests want to enjoy again and again.


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HUMAN RESOURCES

At Terrapin Hotel Management, we firmly believe that people are at the foundation of any enterprise’s success, so we place a significant emphasis on recruiting and retaining the best we can find — from top-line managers to those who interact with guests on a daily basis. More importantly, we empower the teams who are running each property to do all of the things that they do best, allowing them to operate autonomously, exercise their best judgment, and do what they feel is necessary to ensure the property operates at maximum profitability.


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RENOVATIONS

As long-time property owners ourselves, we’ve managed a number of large and small-scale construction projects. Because of this, we understand the importance of maintaining strict controls over budget and timeline while always adhering to brand standards.

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OUR GOAL

TO CREATE & ENHANCE THE VALUE OF OUR PROPERTIES


Terrapin Management's goal is to consistently deliver a high level of customer service to our guests and excellent financial results to our owners, creating and enhancing the value of each of our properties. We accomplish this goal by improving our processes, investing in our associates, and effectively managing capital improvements. Every dollar is maximized to provide a high level of return in a variety of markets and economic cycles.

 

OUR BUSINESS STRATEGY

we are committed to the highest standards


Terrapin Management's business strategy is to continue to grow and become a leading owner and manager of business and leisure hotels across North America. We are pursuing ownership and third party management of major franchised brands in primary and secondary markets in the U.S.  In addition, Terrapin Management is committed to the highest standard of ethics in working with partners, employees, and our guests. We believe transparency and trust are paramount and we will be more profitable by providing open lines of communication and accessibility to our executive team at all times.